Website and App Services
This Privacy Policy applies to the Nyro mobile app, joinnyro.com, our landing pages, waitlists, ambassador applications, and related web-based services.
Some information is collected only through the website, such as waitlist submissions, ambassador applications, website analytics, referral information, and marketing attribution data.
Some information is collected only through the app, such as account activity, runs, clubs, notifications, and location-related features.
The information we collect depends on how you interact with Nyro.
1. Information We Collect
We collect information you provide directly, information created through your use of Nyro, and limited technical information required to operate the service.
Account Information
When you create an account, we may collect:
- email address
- password credentials managed securely through our authentication provider
- name, display name, or username
- profile information
- profile photo
- bio or personal description
- running preferences, goals, pace preferences, experience level, vibes, or similar profile information
Runs, Clubs, and Community Activity
When using Nyro, you may create or interact with:
- runs you create
- runs you join
- clubs you create
- clubs you join
- invitations and membership requests
- attendance or participation history
- club information and club images
- descriptions, notes, or other community content you submit
- reports submitted about profiles, clubs, runs, or other content
- user blocking preferences and moderation-related actions
Certain content may be visible to other users depending on the feature and privacy settings.
Device and Technical Information
To operate, secure, and improve Nyro, we may collect limited technical information such as:
- device type
- operating system
- app version
- authentication events
- push notification tokens
- notification delivery metadata
- device identifiers used for push notification delivery
- diagnostics and error logs
- security-related metadata
- website pages visited
- referring websites or referral sources
- landing pages
- URL campaign parameters such as utm_source, utm_medium, and utm_campaign
- website interaction metadata reasonably necessary to understand how users discover Nyro and submit interest forms
Waitlist and Ambassador Applications
When you join the waitlist or apply to become a founding ambassador, we may collect:
- name
- email address
- city and country
- running club or community information
- social profile links you provide
- estimated community reach
- free-text application responses
- attribution or referral information associated with the submission
2. Location Information
Nyro is designed around local running communities.
If you choose to use your current location, Nyro may process your current device location, including latitude and longitude, to help determine your city or area, discover nearby runs and clubs, improve local recommendations, and support location-related features.
Location access is optional.
Users may:
- allow device location access
- manually choose a city or area
- decline location access and decide later
Users may revoke location permissions at any time through their device settings.
Nyro does not collect:
- background location
- continuous GPS tracking
- movement history
- always-on location monitoring
Where possible, we aim to minimize location collection and use only the information reasonably necessary to support local discovery features.
3. Public Content and Shareable Links
Some Nyro content may be publicly accessible.
Public pages, shared content, or invite links may be viewable by people outside Nyro and may be accessible without logging into the app.
Depending on future platform behavior, certain public content may also be discoverable through search engines or external sharing channels.
Please use care when posting information you choose to make public and avoid sharing information you would not want broadly visible.
Public content is also addressed in the Terms of Service.
Public content may include:
- public run pages
- public club pages
- shareable invite links
- selected profile or community information associated with those pages
4. How We Use Your Information
We use personal information to:
- create and manage accounts
- authenticate users
- operate runs, clubs, memberships, and invitations
- enable social and community features
- provide customer support
- send verification emails and service communications
- deliver notifications and reminders
- investigate reports and enforce community standards
- maintain platform safety and prevent abuse
- provide moderation and blocking functionality
- improve performance, reliability, and security
- understand how Nyro is used and improve the product
- understand which communities, campaigns, referral sources, and marketing channels generate interest in Nyro
- measure the effectiveness of marketing, ambassador, waitlist, and community growth initiatives
- review and respond to ambassador applications
- comply with legal obligations
Where legally required, we rely on appropriate GDPR legal bases such as:
- performance of a contract
- legitimate interests
- legal obligations
- consent, where applicable
Nyro uses analytics, diagnostics, monitoring, and product improvement tools to:
- understand product usage
- troubleshoot issues
- improve reliability
- measure feature performance
- improve the Nyro experience
We will update this Privacy Policy if our use of analytics or product measurement tools materially changes.
5. Notifications and Communications
Nyro may send:
- account verification emails
- security or service-related communications
- run reminders
- club or invitation notifications
- push notifications
- product updates or marketing communications, where offered and permitted by law
You may manage notification preferences through your device settings, account settings, or unsubscribe links where applicable.
6. How We Share Information
We do not sell personal data.
We may share information with trusted service providers required to operate Nyro.
Current infrastructure providers include:
Supabase
Used for:
- authentication
- database services
- backend infrastructure
- file storage
- application functionality
Vercel
Used for:
- website hosting
- web deployment
- infrastructure services
Apple
Used for:
- push notification delivery
- device location services
- location search and geocoding services, where used by the app
Cloudflare
Used for:
- DNS services
- website delivery and infrastructure services
PostHog
Used for:
- product analytics
- website and product analytics
- understanding feature usage
- measuring product and marketing performance
Resend
Used for:
- transactional email delivery
- account communications
- application and interest-form notifications
We may also disclose information:
- when required by law
- to protect users, rights, or safety
- to investigate abuse, fraud, or security incidents
- in connection with a merger, acquisition, restructuring, or business transition
7. International Processing and Data Storage
Nyro uses third-party infrastructure providers that may process information in different jurisdictions.
Our current infrastructure includes services hosted in West EU (Ireland).
We take reasonable steps to work with providers that support modern security and privacy practices.
8. Data Security
We take reasonable technical and organizational measures to protect personal information.
These measures may include:
- authentication controls
- access restrictions
- encrypted connections
- secure infrastructure providers
- database and application security practices
However, no internet service or storage system can be guaranteed to be completely secure.
9. Data Retention
We keep information for as long as reasonably necessary to:
- operate Nyro
- maintain accounts and community functionality
- comply with legal obligations
- resolve disputes
- enforce agreements
- maintain platform safety, security, and reliability
Retention periods may vary depending on the type of information and legal or operational requirements.
You may request account deletion through the app.
If you own clubs with other active members, you may need to transfer ownership before account deletion. If you are the only active member of a club you own, deleting your account may also delete that club and cancel future club runs.
When an account deletion request is processed, we aim to delete or anonymize personal information within a reasonable timeframe, subject to legal, security, backup, fraud-prevention, moderation, and operational requirements.
Some information may be retained where reasonably necessary for:
- security monitoring
- fraud prevention
- backups and disaster recovery
- legal compliance
- dispute resolution
- enforcement of platform rules
- moderation and abuse prevention
- platform integrity and safety
Safety, moderation, and abuse-prevention records may be retained for longer periods where reasonably necessary to investigate reports, enforce platform rules, protect users, prevent abuse, or comply with legal obligations.
This may include reports submitted by users, moderation decisions, blocking records, and related safety investigations.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:
- access personal data we hold about you
- request correction of inaccurate information
- request deletion of personal data
- object to certain processing activities
- withdraw consent where processing is based on consent
- request a copy of your personal data where applicable
To exercise these rights, contact us at contact@joinnyro.com.
If you are located in the European Economic Area (EEA), you may also have the right to lodge a complaint with your local data protection authority.
11. Children and Age Requirements
Nyro is intended for individuals aged 16 years or older.
We do not knowingly collect personal information from children under 16.
If you believe a child under 16 has provided information to Nyro, please contact us and we will take reasonable steps to investigate and, where appropriate, remove the information.
12. Future Features and Service Changes
Nyro may evolve over time.
Future features may include additional community tools, uploads, communication systems, or platform capabilities.
If our privacy practices materially change, we may update this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make significant changes, we may notify users through the app, the website, email communications, or other reasonable channels.
The updated version will include a revised "Last updated" date.
14. Contact Us
Questions, privacy requests, or concerns may be sent to:
Nyro is currently operated as an independent software project from Romania.